Privacy Policy

What this policy covers

This policy explains how TruSeal Windows, operated by Truseal Windows & Exteriors LLC d/b/a TruSeal Windows, handles information you choose to share when you contact us, request a service, or use this website.

Information we may receive

We may receive your name, contact details, appointment or service details, and the contents of messages you send us. We use this information to respond, provide services, manage our relationship, and keep our records accurate.

SMS/Text messaging

By providing your phone number and checking an SMS consent checkbox on our website, you provide your express written consent to receive customer care and service-related text messages from TruSeal Windows at the phone number you provided. Messages may include appointment reminders, scheduling confirmations, window or exterior project updates, and seasonal offers or new product updates only when you separately consent to marketing messages.

• Consent is not a condition of purchase.
• Message and data rates may apply.
• Message frequency varies based on your interactions with us.
• You may opt out at any time by replying STOP to any message.
• You may reply HELP to any message for assistance.

We will only send text messages to the phone number you provide for customer care and service-related communications, and for marketing communications only when you separately consent to marketing messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Our text messaging service may be supported by service providers that help deliver text messages and are required to protect your information. Standard messaging rates from your wireless carrier may apply. Carriers are not liable for delayed or undelivered messages.

Sharing and retention

We do not sell personal information. We may share information with service providers who help us operate the business, only as needed for those services. We retain information for as long as it is reasonably needed for the purposes described here or as required by law. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Your choices

You can ask us to correct or delete information where applicable, or ask questions about our handling of your information by contacting dmitry@emeraldcitybuild.com.

Cookies and Tracking

Our website uses cookies and similar technologies, including basic analytics, to understand how visitors use the site and to keep it working properly. We do not use cookies to sell your information. You can block or delete cookies through your browser settings; some parts of the site may not work as intended if you do.

Data Security

We use reasonable administrative, technical and physical safeguards to protect the personal information you provide, including your mobile number and consent records. Access is limited to personnel and service providers who need it to deliver our services. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.